Purchasing Policy
Welcome to Greenwood Agri Science. This Purchasing Policy outlines the terms and conditions applicable to purchases made through our website. By placing an order, you agree to the terms mentioned below.
Order Placement
Customers can place orders through our website by selecting the required products, providing the necessary delivery details, and completing the payment process.
Once an order is successfully placed, an order confirmation will be provided through the registered mobile number or email address.
Product Availability
All orders are subject to product availability. In case a product becomes unavailable after an order has been placed, we will inform the customer and provide an appropriate resolution, including cancellation and refund where applicable.
Payment
Customers can make payments using the payment methods available on our website.
The order will be processed after successful confirmation of the payment. In case of a failed or unsuccessful transaction, the order may not be processed.
Cancellation Policy
An order cancellation request may be accepted only before the order has been dispatched.
Once the order has been dispatched, cancellation may not be possible.
If an eligible cancellation is approved, the applicable amount will be refunded to the original payment method, subject to the applicable payment processing timelines.
No Return Policy
All products purchased through Greenwood Agri Science are non-returnable.
We do not accept returns for products due to change of mind, incorrect selection, personal preference, or any other reason not covered under our refund policy.
Customers are advised to carefully verify the product details, quantity, and other order information before completing the purchase.
Refund Policy
Eligible customers may request a refund within 10 days from the date of delivery.
Refund requests will be considered only in cases such as:
• Product received in damaged condition.
• Product received is defective.
• Incorrect product received.
• Product received is materially different from the product ordered.
• Product is missing from the delivered order.
Customers must contact us within 10 days of delivery with the order details and relevant photographs or other supporting information, where applicable.
Refund Approval
All refund requests are subject to verification and approval by Greenwood Agri Science.
If the refund request is approved, the eligible refund amount will be processed to the original payment method used for the purchase.
Refund processing time may vary depending on the payment gateway, bank, or financial institution.
Refund Conditions
Refunds may not be provided if:
• The refund request is submitted after 10 days from delivery.
• The product has been used, damaged, altered, or mishandled after delivery.
• The issue is caused by improper storage, handling, or use of the product.
• The customer has provided incorrect or incomplete order information.
• The product does not meet the conditions specified under the refund policy.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
You may be required to provide photographs, videos, order details, or other information to help us verify the issue.
After verification, Greenwood Agri Science will determine the appropriate resolution in accordance with this policy.
Contact Us
If you have any questions regarding this Purchasing Policy, refund request, or order-related issue, you may contact us using the information below:
Trade Name: GREENWOOD AGRI SCIENCE
GSTIN: 24AGSPC8647H1Z2
Mobile: +91 97230 04008
Email: greenwoodagriscience1@gmail.com